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    Privacy Policy + Terms & Conditions

    Who we are

    Info about data collection on thelodgeatlooklake.com, a WordPress hosted site.

    Any data collected on this site is only intended to serve you better, and will never be shared with or distributed to a 3rd party.  Data collected is used to better understand how you are interacting with our site and nothing more!  Read on to learn what analytics, cookies and email systems are in place on site.

    ANALYTICS
    This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device
    • Web pages you visited prior to coming to this website
    • Your IP address
    • This information may also include details about your use of this website, including:
    • Clicks
    • Internal links
    • Pages visited
    • Scrolling Searches
    • Timestamps

    We share this information with Google Analytics, our website analytics provider, to learn about site traffic and activity.

    COOKIES
    This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.  For information about viewing the cookies dropped on your device, visit The cookies WordPress uses.

    These functional and required cookies are always used, which allow WordPress, our hosting platform, to securely serve this website to you.

    These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

    Comments

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

    TERMS OF USE

    • Standard Check-in time is 4:00pm EST and check-out time is 11:00am EST.
    • Early check-in and late check-out are available on subject to availability.
    • Individual Cancellation, No-Show and Amendment Policy: Please note that once a room is reserved it is then removed from the availability calendar and we can no longer rent that room. Once the reservation is charged, the cancellation policy is strictly adhered to. You have 30 days prior to check in to cancel your reservation for a full refund. If a cancellation is made less than 30 days to check in you will be charged the full amount of the reservation that was made.
    • Group Cancellation (5 rooms and above): Group cancellation made 29 days prior to the arrival date shall incur cancellation charges ‘beyond 100% will be charged through length of stay.
    • All standard policies pertaining to The Lodge/ hospitality industry are applicable, when specific reservation policy is not mentioned in the “Reservation Confirmation” document.

    PAYMENT TERMS POLICY

    • A pre-authorisation will be taken on your credit card under the name booking is made for the total stay on your arrival. Early check-in and late check-out are chargeable as per The Lodge policy. It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be either an Indian Aadhaar Card, Indian Driver’s License, Indian Voter ID card or Indian or International passport. PAN cards are not accepted. The Lodge reserves the right to refuse check-in in the absence of a valid identification document.
    • Payment can be made using the credit card, payment gateway link, deposit in the bank account or demand draft before the due date.
    • Applicable Taxes – Taxes are as applicable at the time of reservation.
    • An extension of stay at The Lodge is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, The Lodge is not liable to offer a room at the original rates but at current rates on offer.
    • Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. The Lodge shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
    • Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
    • In case the booking amount is paid using credit card, the refund will be processed on the credit card.
    • In keeping with our heightened security procedures, we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Pan Card. Foreign Nationals are required to present their passport and valid visa.

    STANDARD TERMS AND CONDITIONS

    1. No gatherings and parties of any nature are allowed in the room. The Lodge reserves the right to evict any additional occupants in the room.
    2. This reservation is not transferable.
    3. In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
    4. The Lodge reserves the right to send guests away from The Lodge due to their conduct and behavior or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by The Lodge employees, express themselves in a discriminating manner, harass or endanger other guests.
    5. Guests will not be permitted to compromise the health, safety and security aspects of The Lodge at any point of time.
    6. Guests are bound to produce an original proof of identity at the time arrival in The Lodge
    7. Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
    8. The Lodge undertakes no liability for the shelf life of the food which is taken away to The Lodge after an event at The Lodge or taken outside The Lodge for private consumption.
    9. In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
    10. Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advise duly provided by The Lodge and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
    11. All the assets and valuables of The Lodge should be duly maintained adequately and should not be damaged or destroyed. The Lodge has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of The Lodge (both movable and immovable) have been done or caused by the Guest.
    12. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is not The Lodge’s responsibility to advise The Lodge management prior to arrival.
    13. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Lodge takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
    14. Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The Lodge accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
    15. Claimed items can be collected from The Lodge with valid identification or alternatively The Lodge can arrange postage on behalf of the guest at their expense.
    16. The Lodge is not responsible for damage or disappearance of vehicles kept in the parking area. The Lodge is obliged to clearly express in the parking area that the area is not supervised and The Lodge is not responsible for the property kept in there.
    17. The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
    18. We do our best to ensure reservation arrangements are satisfactory, however, The Lodge does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

    GENERAL PROVISIONS

    1. By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by The Lodge, your stay subsequently shall be subject to The Lodge’s Standard Terms and Conditions in respect of their reservation / stay at The Lodge.
    2. The Lodge may, at its absolute discretion, cancel the reservation if The Lodge is of the opinion that the reservation information provided is falsified or incomplete.
    3. Guest voluntarily agrees and permits The Lodge representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in The Lodge.
    4. The Lodge shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
    5. You shall indemnify and hold The Lodge harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in The Lodge.
    6. The Lodge shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by The Lodge.
    7. The Lodge does not accept any liability for any failure by The Lodge to comply with these conditions where such failure is due to circumstances beyond its reasonable control.
    8. If The Lodge waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

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